The Royal Yacht Britannia and its sister ship, the luxury floating hotel Fingal, have appointed a new Director of Hospitality.
Ross McLean will now lead a crew of over 100 hospitality professionals tasked with delivering “the highest levels of service across both ships.”
Originally from Scotland and now living in the Scottish Borders, Mr McLean, 39, brings over 19 years of global hospitality management experience to his new position. He began his hospitality career in restaurants and was awarded Young Restaurateur of the Year as well as being a HIT Scotland ‘Art of Leadership’ scholar. Most recently, he was the General Manager of Operations at Millbrook Resort in Queenstown, New Zealand, one of the Southern Hemisphere’s premier golf resorts with a number of awards in hotel, golf and spa categories.
Mr McLean said, “It’s a real honour to build on my 10 years leading the Millbrook Resort in New Zealand by taking on this key role with Britannia and Fingal – two such unique venues with strong heritage and stories to tell. I look forward to creating even greater synergies between the UK’s top tourist attraction and our luxury floating hotel.”
Chief Executive, Franck Bruyère, said, “I’m delighted to announce Ross’ well-deserved appointment, which will strengthen our leadership team across our two iconic ships. Ross will be key to delivering operational excellence and maintaining what has made us great over the years.”
Mr Bruyère added, “With our former Chief Executive, Bob Downie, retiring, we have big shoes to fill, but I feel with Ross joining the crew, I have a strong team of leaders in place to navigate the next chapters for both ships.”