Editor's Picks
The Perfect Storm
Confident or Concerned?: That was just one of the questions that was put to 311 hospitality businesses in Scotland by Assenti Research who were commissioned by The Scottish Tourism Alliance to get a “clear...
Editor's Picks
The King of the Shop Floor
Stephen Carter OBE is one of the best known hoteliers in Scottish hospitality and one of the most charming.
I’ve known this month’s interviewee for nearly 30 years! Stephen Carter OBE is probably one of the best...
Editor's Picks
Security Challenges for Hotels
The hotel industry is one of the most challenging environments to work in – and never more so than today. The global terror threat and the recent attacks in Manchester and London in particular mean...
Editor's Picks
Housekeepers Extraordinaire
JO WILBY
EXECUTIVE HEAD HOUSEKEEPER,
THE BALMORAL HOTEL, EDINBURGH
(Pictured above)
Number of staff: Just under 60.
Number of rooms: 188 including 20 suites.
How long have you been a housekeeper?
From the age of 17 – 27 years! I have...
Editor's Picks
Digital Marketing
There was a time when we thought of digital as somehow separate to marketing but those days are long gone. In a world where the average UK adult now spends more time each day...
Editor's Picks
The Magnificent Seven – Banqueting Managers
Banqueting Managers can make or break a hotel’s reputation. This issue we look at some of Scotland’s elite – just some of the men and women who are responsible for 1,000’s of events every...
Editor's Picks
Tourist Tax: The Great Debate
When the recent business rates crisis broke it sent shockwaves through the hospitality sector and left many hoteliers facing an uncertain future unless there is drastic reform of the current ratings system. But another levy...
Design Features
Perle Hotels Launch Their Second Luxury Hotel
Perle Hotels have opened the Perle Oban Hotel, on the site of the former Oban Caledonian hotel, in Station Square in the town, creating the first four-star hotel in the area.
Purpose built as a...