Andreas Maszczyk: General Manager: Principle Edinburgh
How long have you been in your current role?
I have been the general manager of Principal Edinburgh for two years and have over 17 years’ experience in the hotel industry. Since my appointment at the iconic Principal Edinburgh, the hotel has undergone a multi-million pound transformation – it was previously The George Hotel.
What do you love most about your job?
I love having a customer-facing job as I like to personally interact with guests to make their experience as enjoyable as possible. Building relationships is key to a great experience in hospitality and delivering a positive, memorable guest experience. No two days at the hotel are ever the same; we have to be adaptable and welcome change. That is one of the things I love most about my job – it keeps me on my toes! I’m so privileged to do a job I love every day and it certainly doesn’t hurt that I work in a particularly beautiful hotel that is steeped in history. My aim for the hotel is to create great British hospitality that is local at heart and give every guest a five-star experience.
Any bug bears?
Not really, I love a challenge and look forward to whatever the day throws at me.
Most famous guest to stay in the hotel?
Oscar-winner George Clooney was one of the first guests to stay in the newly refurbished suites – he actually stayed in the aptly named George Suite. It was an honour to have George at the hotel.
Strangest request from a guest?
We once had a very strange request from a guest who asked us to get him an elephant to propose to his partner. Luckily the zoo in Edinburgh is near the hotel and, although we couldn’t get an elephant, we managed to organise a very dapper penguin.
Favourite time of year?
Every season has something special. I love the winter snow, spring flowers, warm evenings in the summer and the changes of colours in autumn.
What qualities do you think you must have to do the job well?
I think you have to be patient and charismatic, with great communication skills. Listening to staff and sharing your knowledge is key in this industry.
What nationality of guests are best?
Every nationality has friendly and polite guests.
What advice do you have for ‘would be’ GM’s?
To spend time with the guests from the moment they check in. The hotel is a 24/7 operation and a guest’s journey begins as soon as they step though our doors so it’s imperative I get the guests’ feedback first-hand.
Use this platform to learn about different cultures – and also have a positive attitude and big heart when it comes to the wider hospitality industry.